Columbus, Ohio · 11 providers
Northline Family Medicine
“The scribe did not replace our judgment. It removed the second shift. We still approve every write, and that is exactly why the physicians trusted it.”
Dr. Amira Shah, Medical Director
22 minsaved per visit
94%notes closed same day
6 wksto full-panel scribe use
Northline was closing charts at 8 p.m. The record, the portal, and a separate scribe vendor did not share a workflow, so every visit was documented twice. They moved the visit onto Advance EMR and turned on ambient scribe with the approval gate left on. Follow-up booking happens while the patient is still in the room. Problem and medication changes are proposed from the transcript, then accepted. Same-day note closure became the normal outcome, not a heroic one.
Savannah, Georgia · 3 sites, 28 providers
Harbor Specialty Group
“We stopped discovering registration errors on the denial. The checklist fails the claim before it exists, and the ERA posts back into a queue a person can actually finish.”
Elena Voss, Director of Revenue
12 daysin A/R
97.4%clean claim rate
41%less denial rework
Harbor’s clinical record and billing office described different versions of the same encounter. Advance EMR syncs the visit, forces registration QA, scrubs the professional claim, and brings acknowledgements and remits back to the same workspace. Secondary claims wait for the primary ERA. Write-offs need an admin. The revenue team’s week changed shape: fewer mystery denials, more posted cash.
Austin, Texas · 7 providers
Cedar Pediatrics
“Parents book, message, and pull the visit summary from a phone. Our front desk stopped being a switchboard for questions the chart already answered.”
Jonah Ellis, Practice Administrator
71%family adoption
−38%schedule phone calls
3 languagesin daily use
Cedar needed a portal that understood guardians. Advance EMR honors proxy access, shows a household calendar, and lets a parent confirm or cancel from the reminder itself. Records release only what the clinic has marked visible, including the delay on results. Spanish and Arabic are in the chrome families actually touch. The mobile app uses the same API, so the front desk does not maintain two products.
Denver, Colorado · 16 clinicians
Lumen Behavioral Health
“We routed nights and weekends to the receptionist and kept the transcript on the chart. Intake, including PHQ-9, is done before the session starts.”
Priya Nandakumar, COO
100%after-hours coverage
PHQ-9before the session
0night-shift hires
Lumen did not want a call center and did not want voicemail. The AI receptionist answers the lines they chose, and staff read the transcript in the record the next morning. Patients complete PHQ-9 and privacy acknowledgements in the portal. High scores surface on the staff analytics board. Messaging queues assign during clinic hours and keep an SLA clock so a clinical question does not sit unmarked.