Before you book the hour.

The clinical record is the system of truth. The portal, the mobile app, the scribe, the receptionist, and the revenue workspace all read and write through that record rather than keeping a second chart.

No. The scribe proposes follow-up, list changes, the encounter, referrals, and a patient summary. A clinician approves each write before it reaches the chart.

No. Registration matches an existing patient using name and date of birth, plus an optional last-four or invite code. Unmatched people wait for staff. The portal does not auto-create charts.

Professional claims, eligibility, acknowledgements, and remits run through Stedi. Patient card payments use Stripe Checkout. SMS can use Twilio. You can start without all three and add them when the workflow is ready.

The median single-site go-live in our operating snapshot is 19 days from kickoff, with a named implementation lead. Multi-site groups and chart conversions are scoped separately and are not forced into that number.

Seats are per provider per month across Clinic, Practice, and Revenue. Clearinghouse traffic, voice minutes, and data conversion are quoted on use so the seat price stays readable.

Enterprise agreements include a BAA conversation and a security review packet. We describe the controls on the security page plainly and do not imply certifications we have not completed.

The portal chrome ships in English, Spanish, and Arabic, including right-to-left layout for Arabic. Patients can also file an interpreter request for staff.

Yes. Proxy access follows the relationships in the record. Guardians can see a household calendar, book for a dependent, and download one calendar file for the household.

Settings, keys, and call logs live in the clinical system. Staff read the transcript in the same place they already work. The voice service itself has no separate staff product to administer.

Yes. Clinic is the chart, schedule, portal, and app. Practice adds clinical AI. Revenue adds the billing workspace. You can move up without a second implementation.

Clinic includes business-hours support. Practice adds priority response and a quarterly review. Revenue includes a named revenue specialist who already knows your payers and your QA rules.